Orders that are placed by 21:00 (BST) are dispatched the next working day in general after payment clears.
Domestic Services
United Kingdom (Orders over £25 FREE!)
We use Standard Delivery as our default option to keep prices low while providing an efficient service. This comes with a 2D Barcode / Online Delivery Confirmation which ensure that the parcel is scanned when it’s delivered or an unsuccessful attempt has been made. If an unsuccessfu delivery was attempted, the parcel will be securely stored at the local Royal Mail depot for 18 calendar days. The customer will need to arrange a suitable redelivery date or alternatively, a collection.
https://www.royalmail.com/receiving-mail/redelivery
Royal Mail Second Class Standard Delivery (2-5 Days) Starting From £2.85 (based on weight)
Royal Mail First Class Standard Delivery (1-3 Days) Starting From £3.95 (based on weight)
Royal Mail First Special Delivery (Next Day) Starting From £8.95 (based on weight)
International Services
For added security we only use tracked methods when shipping overseas
Please note International customers are responsible for all import/customs/local tax fees that may be incurred upon receipt of your package.
Europe
International Tracked / Signed For Delivery (4-7 Working Days Estimated) Starting From £9.95 (based on weight)
Canada / South Africa / Mexico / India / Pakistan / Israel
International Tracked / Signed For Delivery (5-8 Working Days Estimated) Starting From £12.95 (based on weight)
USA / Australia / New Zealand
International Tracked / Signed For Delivery (5-8 Working Days Estimated) Starting From £15.95 (based on weight)
Please ensure that your address is correct. We cannot take responsibility for packages that cannot be delivered due to the incorrect address being entered upon checkout.
If a delivery is attempted unsuccessfully your parcel will be held at the local depot. It is the buyer’s responsibility to rearrange delivery or collection.
Returns & Refunds
In the unlikely event you are not satisfied with your order, you may return it within 14 days of purchase. The item(s) must be *unused* and
in the *same condition* that you received it. Items that are used / opened will not be accepted due to hygiene reasons.
To arrange a return or refund, please follow these steps:
- You must email us at sales@minakoonline.com. Put REFUND in the title along with your original order ID. Please detail the items you wish to
have returned. (If this can be implemented somehow by a customer account it would be great) - Please explain if you would like a refund, a replacement or an exchange.
- Please pack the item(s) securely in the original product packaging. Kindly note that we are only able to exchange or refundgoods that are returned to us in their original unopened form and in a resalable condition.
- You will be responsible for paying for your own shipping costs for returning your item. These shipping costs are non-refundable.
- You should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your
returned item. If we haven’t received your item we cannot process any refunds.
