fbpx

Shipping


Orders that are placed by 21:00 (BST) are dispatched the next working day in general after payment clears.

 

Domestic Services

 

United Kingdom (Orders over £25 FREE!)

We use Standard Delivery as our default option to keep prices low while maintaining an efficient service. 

More information can be found here

 

Royal Mail Second Class Standard Delivery (2-5 Working Days Estimated) Starting From £3.20 (based on weight)

Royal Mail First Class Standard Delivery (1-3 Working Days Estimated) Starting From £3.95 (based on weight)

Royal Mail First Special Delivery (Next Working Day) Starting From £8.95 (based on weight)

 

Working Days (Monday to Friday)

Excludes a Saturday, a Sunday, Christmas Day, Good Friday or a day which is a bank holiday.

 

Please contact us if you have not received your parcel after the estimated timeframe have passed.

 

Standard Delivery Services include a 2D Barcode / Online Delivery Confirmation for extra security. The parcel is scanned upon delivery or an unsuccessful attempt has been made. If an unsuccessful delivery was attempted, the parcel will be securely stored at the local Royal Mail depot for 18 calendar days. The customer will need to arrange a suitable redelivery date or alternatively, a collection.

Arrange a redelivery

 


International Services

 

For added security we only use tracked methods when shipping overseas

Please note International customers are responsible for all import/customs/local tax fees that may be incurred upon receipt of your package.

 

Europe

International Tracked / Signed For Delivery (4-7 Working Days Estimated) Starting From £9.95 (based on weight)

 

Canada / South Africa / Mexico / India / Pakistan / Israel / Thailand / Bangladesh / Nepal / Peru

International Tracked / Signed For Delivery (5-8 Working Days Estimated) Starting From £12.95 (based on weight)

 

USA / Australia / New Zealand

International Tracked / Signed For Delivery (5-8 Working Days Estimated) Starting From £15.95 (based on weight)

Please ensure that your address is correct. We cannot take responsibility for packages that cannot be delivered due to the incorrect address being entered upon checkout.

If a delivery is attempted unsuccessfully your parcel will be held at the local depot. It is the customer’s responsibility to rearrange delivery or collection using the tracking details provided.

 


Returns & Refunds

 

In the unlikely event you are not satisfied with your order, you may return it within 14 days of purchase. The item(s) must be unused and
in the same condition that you received it. Items that are used / opened will not be accepted due to hygiene reasons.

To arrange a return or refund, please follow these steps:

  1. You must email us at sales@minakoonline.com. Put REFUND in the title along with your original order ID. Please detail the items you wish to
    have returned. (If this can be implemented somehow by a customer account it would be great)
  2. Please explain if you would like a refund, a replacement or an exchange.
  3. Please pack the item(s) securely in the original product packaging. Kindly note that we are only able to exchange or refundgoods that are returned to us in their original unopened form and in a resalable condition.
  4. You will be responsible for paying for your own shipping costs for returning your item. These shipping costs are non-refundable.
  5. You should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your
    returned item. If we haven’t received your item we cannot process any refunds.

This website uses cookies to ensure you get the best experience on our website. More Info