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Shipping & Delivery

Orders that are placed after 09:00 (BST) are scheduled for dispatch the next working day.

Working Days (Monday to Friday)

Excludes a Saturday, a Sunday, Christmas Day, New Year’s Day, Good Friday or a day which is a bank holiday.

An automated confirmation email is generated upon dispatch. Please check your spam box / junk mail if you have not received this.

United Kingdom (Orders over £25 FREE!)

We use Standard Delivery as our default option to keep prices low while maintaining an efficient service. 

We offer Priority Delivery as an upgrade. These services are faster and may include tracking.

More information can be found here

Royal Mail Second Class Standard Delivery (3-5 Working Days Estimated / No Tracking) Starting From £3.20 (based on weight)

Royal Mail First Class Standard Delivery (1-3 Working Days Estimated / No Tracking) Starting From £3.95 (based on weight)

RM / Courier Standard Tracked Delivery (3-5 Working Days Estimated) Starting From £4.20 (based on weight)

RM / Courier Priority Tracked Delivery (1-3 Working Days Estimated) Starting From £4.95 (based on weight)

Royal Mail Special Delivery (Next Working Day) Starting From £8.95 (based on weight)

Working Days (Monday to Friday)

Excludes a Saturday, a Sunday, Christmas Day, New Year’s Day, Good Friday or a day which is a bank holiday.

Please contact us if you have not received your parcel after the estimated timeframe has passed.

Standard Delivery Services  do not offer tracking throughout the entire journey. A 2D Barcode and Online Delivery Confirmation is included in the service for extra security. The parcel is scanned upon delivery or an unsuccessful attempt has been made. If an unsuccessful delivery was attempted, the parcel will be securely stored at the local Royal Mail depot for 18 calendar days. The customer will need to arrange a suitable redelivery date or alternatively, a collection.

Arrange a redelivery

For added security we only use tracked methods when shipping overseas

Please note International customers are responsible for all import/customs/local tax fees that may be incurred upon receipt of your package. We advise paying this in advance upon arrival of your package to ensure a smooth and cost effective transition.

The customer is responsible for providing the correct address and tracking their parcel. Tracking details are provided once orders are shipped via email. If you have not received this please contact us as soon as possible.

If the customer is unavailable upon delivery we advise to arrange redelivery or collect your package. If the customer fails to do this, or pay import fees, shipping will NOT be refunded once the package is returned.

 

Europe

International Tracked / Signed For Delivery (4-10 Working Days Estimated) Starting From £9.95 (based on weight)

 

Canada / South Africa / Mexico / Pakistan / Israel / Thailand / Bangladesh / Nepal / Peru

International Tracked / Signed For Delivery (6-14 Working Days Estimated) Starting From £12.95 (based on weight)

 

USA / Australia / New Zealand

International Tracked / Signed For Delivery (6-14 Working Days Estimated) Starting From £15.95 (based on weight)

Please ensure that your address is correct. We cannot take responsibility for packages that cannot be delivered due to the incorrect address being entered upon checkout.

If a delivery is attempted unsuccessfully your parcel will be held at the local depot. It is the customer’s responsibility to rearrange delivery or collection using the tracking details provided.


Unfortunately, we are unable to deliver to India because of the high rate of parcel loss and associated costs.

Shipping costs can be extremely high, sometimes costing more than the products being shipped combined.

If your order has not arrived by the estimated delivery timeframe it may still be in transit. We would advise first checking with your local delivery office to see if delivery has been attempted and the following:

  • Home address: Check with anyone else living there to see if they accepted the delivery. Please also check if the item has been left with a neighbour, or in a designated Safeplace.
  • Work Address: Check with the post room and / or colleagues to see if someone accepted the delivery.

 

On some occasions small delays can occur particularly during holiday season. We advise waiting a few more days after the estimated delivery timeframe.

Our primary carrier are Royal Mail. We use a combination of Hermes and DHL for heavier parcels.

 

Terms & Conditions  require the following waiting times from dispatch before a lost parcel claim can be made and a refund processed:

 

10 Working Days for the UK

20 Working Days for the EU

30 Working Days for the rest of the world

 

We understand the frustration a delayed or lost parcel can cause but unfortunately, we cannot take further action until this time has passed.

Once your order has been successfully delivered to the specified shipping address, a refund cannot be claimed unless the package is returned to us. In the unlikely event you are not satisfied with your order, you may return it within 14 days of purchase. The item(s) must be unused and in the same condition that you received it. Items that are used / opened will not be accepted due to hygiene reasons.

To arrange a return or refund, please follow these steps:

  1. You must email us at sales@minakoonline.com. Put Returns in the title along with your original order ID. Please detail the items you wish to have returned.
  2. Please explain if you would like a refund, a replacement, or an exchange.
  3. Please pack the item(s) securely in the original product packaging. Kindly note that we are only able to exchange or refund goods that are returned to us in their original unopened condition and in a resalable condition.
  4. You will be responsible for paying for your own shipping costs for returning your item. These shipping costs are non-refundable.
  5. You should consider using a trackable shipping service or purchasing shipping insurance. We can not guarantee that we will receive your returned item. If we have not received your item we cannot process any refunds.

Returns [Insert Order #], Unit 30, 48 Church Street, London, E15 3HZ, United Kingdom


At Minako Online, we strive to offer high-quality products and excellent customer service. To cover the costs associated with processing and shipping orders, we charge shipping fees for deliveries. These fees contribute to the smooth operation of our logistics and fulfillment processes, ensuring that your order reaches you in a timely and efficient manner.

When it comes to refunds, we want to be fair and transparent. Generally, shipping fees are non refundable. This is because the shipping fee is a separate cost that is incurred to transport and deliver the product to your designated location, regardless of the decision to return the item. We believe it is important to maintain the integrity of our shipping operations and ensure the sustainability of our business.

However, if an error occurs on our part and we have mistakenly shipped the wrong item or if there is a defect in the product, we take full responsibility. In such cases, we are committed to making things right for you. If we are at fault, we will gladly refund both the cost of the item and the original shipping fee. We believe it is only fair that we bear the cost of any errors made on our end.

We submit refund requests to customer bank or card issuer immediately. Depending on the bank’s processing time, it can take anywhere from 3-10 business days to show up on customer’s bank accounts.